Well, this isn’t the first time. But a report by Kat Hall for The Register suggests that some of the scammers may have more information about potential victims than they should. Which makes me wonder whether there’s a leak similar to that affecting TalkTalk customers. I’ve certainly been contacted in the past by BT sales people who were clearly not based in the UK.
I don’t know whether there’s been such a leak at BT, of course. However, it’s not unknown for people working in legitimate support to be also implicated in some way in support scamming, whether by leaking data or by working in a call centre that encourages scam calling as well as offering legit support for legit organizations. And it’s hard to police that kind of activity.