The Register: TalkTalk fined £100k for exposing personal sensitive info – 21,000 accounts handled by Indian outsourcing biz exposed
‘…TalkTalk found an issue with the UK ISP’s portal … One of the companies with access to the portal was Wipro, a multinational IT services company in India that resolved high level complaints and addressed network coverage problems on TalkTalk’s behalf … three Wipro accounts … had been used to gain unauthorised and unlawful access to the personal data of up to 21,000 customers.’
See also TalkTalk confesses: Scammers have data about our engineers’ visits to your home Info exploited, say customers
Added to tech support resources page, of course.
For the Register, Kat Hall revisits the allegations that the security of TalkTalk customers was compromised by data leaked to support scammers. In the BBC’s Moneybox programme it was claimed that ‘criminals appear to have accessed the details of TalkTalk engineer home visits and have gone on to use this information to trick customers’.
It’s not altogether clear that there is a direct link, but Hall points out that:
‘At the end of January, TalkTalk said it was considering cutting ties with its Indian call centre provider after three employees at the site were arrested for allegedly scamming customers.’
Added to the support scam resource page.