Well, this isn’t the first time. But a report by Kat Hall for The Register suggests that some of the scammers may have more information about potential victims than they should. Which makes me wonder whether there’s a leak similar to that affecting TalkTalk customers. I’ve certainly been contacted in the past by BT sales people who were clearly not based in the UK.
I don’t know whether there’s been such a leak at BT, of course. However, it’s not unknown for people working in legitimate support to be also implicated in some way in support scamming, whether by leaking data or by working in a call centre that encourages scam calling as well as offering legit support for legit organizations. And it’s hard to police that kind of activity.
That article by Kat Hall: Indian call centre scammers are targeting BT customers – In some cases fraudsters knew their mark’s personal details
There have been suspicions before that TalkTalk customers have been targeted by tech support scammers who know more about their intended victims (and their issues with TalkTalk) than they should. I’ve alluded to them in some articles on this site.
I don’t, of course, know the facts behind those suspicions, but I note that Graham Cluley has encountered another curious incident – I won’t say coincidence…
For the Register, Kat Hall revisits the allegations that the security of TalkTalk customers was compromised by data leaked to support scammers. In the BBC’s Moneybox programme it was claimed that ‘criminals appear to have accessed the details of TalkTalk engineer home visits and have gone on to use this information to trick customers’.
It’s not altogether clear that there is a direct link, but Hall points out that:
‘At the end of January, TalkTalk said it was considering cutting ties with its Indian call centre provider after three employees at the site were arrested for allegedly scamming customers.’
Added to the support scam resource page.