Should TalkTalk block TeamViewer?

It’s hardly a secret that TalkTalk has had problems with tech support scams. Or at any rate its customers have, leading to suspicions that some of the scammers “… know more about their intended victims (and their issues with TalkTalk) than they should.” I don’t suppose for a moment that TalkTalk is actively cooperating with known […]

Support scammer targeting TalkTalk customer (again)

There have been suspicions before that TalkTalk customers have been targeted by tech support scammers who know more about their intended victims (and their issues with TalkTalk) than they should. I’ve alluded to them in some articles on this site. I don’t, of course, know the facts behind those suspicions, but I note that Graham […]

TalkTalk too TalkTalkative?

For the Register, Kat Hall revisits the allegations that the security of TalkTalk customers was compromised by data leaked to support scammers. In the BBC’s Moneybox programme it was claimed that ‘criminals appear to have accessed the details of TalkTalk engineer home visits and have gone on to use this information to trick customers’. It’s not altogether […]

TalkTalk and Wipro still TalkTalking?

A slightly opaque story about TalkTalk and arrests at the Indian call centre it’s been using to lighten its support load. My commentary for ITSecurity UK: Wipro Wipeout? Call Centres and Scams David Bisson for Graham Cluley’s blog: TalkTalk phone scams: arrests made at Indian call center Shaun Nichols for The Register: Indian call centre workers accused of harvesting […]

PC ‘Tech Support’ Scam Resources

[17th May 2017] Consumer information from the Federal Trade Commission on Tech Support Scams. How the Scam Works If You Get a Call or Pop-Up If You Were Scammed Refund Scams No deep dive, but as long as it helps raise awareness… [11th March 2017] Article by Josep Albors and myself for ESET: Spanish Harmada: […]