Just added to the tech support scam page here: a link to a lengthy blog I recently put up on the ESET site.
Here’s a direct link to that blog article: Tech Support Scam Update: Still Flourishing, Still Evolving.
It includes some information on gambits gleaned from people who’ve commented on ESET articles on the topic, from blogs by Martijn Grooten and Jerome Segura, and from some conversations I had at this year’s Virus Bulletin conference a few weeks ago. The misuse of ping for convincing Mac users they have a problem is particularly interesting, though they’ll need to find another approach now. (All is explained in the article.)
Small Blue-Green World
ESET Senior Research Fellow