Also on the resources page, of course, but these are the additions.
- My PC has 32,539 errors: how telephone support scams really work [conference paper] By David Harley, Martijn Grooten, Steven Burn and Craig Johnston: Presented at the Virus Bulletin 2012 conference in September, this is a comprehensive consideration of the ongoing evolution of the PC telephone support scam. First published in the Virus Bulletin 2012 Conference Proceedings and available on the ESET site by kind permission of Virus Bulletin.
- My PC has 32,539 errors: how telephone support scams really work [presentation] By David Harley, Steven Burn, Martijn Grooten, and Craig Johnston: this is the slide deck to go with the paper presented at Virus Bulletin 2012 looking at the ongoing evolution of the PC tech support scam, subsequently made available on the Virus Bulletin site.
- Blog by Stephen Cobb on the FTC initiative: FTC cracks down on tech support scams and feds nail fake AV perps