Support Scammers lose a service game

Sorry about the tennis metaphor, but it is Wimbledon fortnight…

Actually, this is another article for Graham Cluley’s blog about a site used to direct support scam victims to remote access software: Support scammers – at your service!

Added to the resources page, of course.

David Harley
Small Blue-Green World
ESET Senior Research Fellow

The Wisdom of Solomon applied to support scams

I’ve known Graham Cluley and Dr Alan Solomon for many years, going back to the days when they worked together in Alan’s own company on the much missed ‘Dr Solomon’s Anti-Virus Toolkit’. Indeed, I recently added a link to a blog article Alan had put up on his own blog to the AVIEN scam resource page.

That article seems to have grown into a whole series of descriptions of Dr Solly’s adventures in tech-support-scam-land, so it seemed an entirely suitable topic for my first blog for Graham’s independent blog site. And so here it is: Tech support scams and the wisdom of Solomon. I’ll be adding it shortly to the scam resource page, along with the links to the individual articles by Dr Solly.

David Harley
Small Blue-Green World
ESET Senior Research Fellow

Dr Solomon’s anti-fake-virus toolkit?

Some of us remember with affection Dr Solomon’s Antivirus Toolkit. Alan Solomon hasn’t been so active in the AV scene in recent years, but recently he had quite a lot of fun with a support scammer: Technical support scam, with a few ideas that I’m tempted to add to my own anti-scammer toolkit.

Added to the scam page on this site, of course.

David Harley
Small Blue-Green World
ESET Senior Research Fellow

Support scam using (MS-)DOS attack: ESET blog

Yet another Harley support scam article for ESET’s WeLiveSecurity blog: Support Scam Using (MS-)DOS* Attack

The never-ending Windows support scam often misrepresents obsolete MS-DOS utilities. But three simple rules will bypass most of that social engineering.

Added to the support scam resources page, of course.

David Harley
Small Blue-Green World
ESET Senior Research Fellow

More tech support scam resources

Here are a few recent articles that have hit my radar on the topic of tech support scams. Of course, I’ll be adding them to the resources page as well.

There’s another article of mine to come shortly.

David Harley
Small Blue-Green World
ESET Senior Research Fellow 

Tech support, accident insurance and PPI scams

An article by me for ESET that I should have posted here ages ago: Scams: Tech Support, Accident Insurance, PPI, Oh My My.

Of course, Indian call centres don’t spend all their time (and waste ours) on tech support scams asking for payment for help with non-existent problems: they also have a nasty habit of ringing with other types of scam: accident insurance scams and PPI (Payment Protection Insurance) scams.

And I just realized that I didn’t actually post a link to an excellent post by Martijn Grooten that’s briefly referenced in the same blog: Tech support scammers won’t give up.

Naturally, both links have been added to the scam resources page.

David Harley
ESET Senior Research Fellow

Smartphones, Tablets and Support Scams

An interesting article by Jérôme Segura for the Malwarebytes blog: Tech support scammers target smartphone and tablet users. With particular reference to scammers advertising support for Android.

You might also find this thread, flagged by my good friend Steve Burn, also of Malwarebytes, of interest: https://www.mywot.com/en/forum/42800-microsoftsupporter-com.

Added to the Tech Support Scam Resources page, of course.

David Harley
Small Blue-Green World
ESET Senior Research Fellow